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PROCESS YOUR COMPLAINT

 

STARTER PACKAGE COMPLAINTS & CLAIM.

 

For your starter pack product, you can choose to complete and send either your Financial or Compliance Report separately or together.

If separate then you will create two distinct complaints and claims.

 

3 STEP PROCESS.

STEP 1 - Click your "Your Documents" tab and review your letter and report/s section.

STEP 2 - Create a file on your PC or Mobile and add your reports to that file.

STEP 3 - Click "Proceed To Process" below add provider email, attach report/s then click SEND.

 

It is also advisable to print off a copy of the letter & Report/s and simply post it to the provider.

Further HELP - Click support email to generate a ticket, play the audio button below, or check out the video section.

Support Email support@occai.zendesk.com

Proceed To Process.

ESSENTIAL PACKAGE COMPLAINTS & CLAIM.

 

For your essentials pack product, you can choose to complete and send either your Financial or Compliance Report separately or together.

If separate then you will create two distinct complaints and claims.

 

3 STEP PROCESS.

STEP 1 - Click your "Your Documents" tab and review your letter and report/s section.

STEP 2 - Create a file on your PC or Mobile and add your reports to that file.

STEP 3 - Click "Proceed To Process" below add provider email, attach report/s then click SEND.

 

It is also advisable to print off a copy of the letter & Report/s and simply post it to the provider.

Further HELP - Click support email to generate a ticket, play the audio button below, or check out the video section.

Support Email support@occai.zendesk.com

Proceed To Process.

ADVANCED PACKAGE COMPLAINTS & CLAIM.

 

For your advanced pack product, you can choose to complete and send either your Financial or Compliance Report separately or together.

If separate then you will create two distinct complaints and claims.

 

3 STEP PROCESS.

STEP 1 - Click your "Your Documents" tab and review your letter and report/s section.

STEP 2 - Create a file on your PC or Mobile and add your reports to that file.

STEP 3 - Click "Proceed To Process" below add provider email, attach report/s then click SEND.

 

It is also advisable to print off a copy of the letter & Report/s and simply post it to the provider.

Further HELP - Click support email to generate a ticket, play the audio button below, or check out the video section.

Support Email support@occai.zendesk.com

Proceed To Process.

BUSINESS PACKAGE COMPLAINTS.

 

For your business pack product, you can choose to complete and send either your Financial or Compliance Report separately or together.

If separate then you will create two distinct complaints and claims.

 

3 STEP PROCESS.

STEP 1 - Click your "Your Documents" tab and review your letter and report/s section.

STEP 2 - Create a file on your PC or Mobile and add your reports to that file.

STEP 3 - Click "Proceed To Process" below add provider email, attach report/s then click SEND.

 

It is also advisable to print off a copy of the letter & Report/s and simply post it to the provider.

Further HELP - Click support email to generate a ticket, play the audio button below, or check out the video section.

Support Email support@occai.zendesk.com

PROCEED TO PROCESS.

MULTI COMMERCIAL PACKAGE COMPLAINTS.

 

For your commercial product, you can choose to complete and send either your Financial or Compliance Report separately or together.

If separate then you will create two distinct complaints and claims.

 

3 STEP PROCESS.

STEP 1 - Click your "Your Documents" tab and review your letter and report/s section.

STEP 2 - Create a file on your PC or Mobile and add your reports to that file.

STEP 3 - Click "Proceed To Process" below add provider email, attach report/s then click SEND.

 

It is also advisable to print off a copy of the letter & Report/s and simply post it to the provider.

Further HELP - Click support email to generate a ticket, play the audio button below, or check out the video section.

Support Email support@occai.zendesk.com

PROCEED TO PROCESS.

MEDICAL & HEALTH COMPLAINTS.

 

For your health pack product, you can choose to complete and send either your Financial or Compliance Report separately or together.

If separate then you will create two distinct complaints and claims.

 

3 STEP PROCESS.

STEP 1 - Click your "Your Documents" tab and review your letter and report/s section.

STEP 2 - Create a file on your PC or Mobile and add your reports to that file.

STEP 3 - Click "Proceed To Process" below add provider email, attach report/s then click SEND.

 

It is also advisable to print off a copy of the letter & Report/s and simply post it to the provider.

Further HELP - Click support email to generate a ticket, play the audio button below, or check out the video section.

Support Email support@occai.zendesk.com

PROCEED TO PROCESS.